At Greenvel, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your package arrive as soon as possible. Your patience will be highly appreciated. Thanks for your understanding.

We provide FREE shipping for all our products. We have warehouses in Europe, North America and Asia and we will ship from your nearest local warehouse.

In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 3~5 business days for your shipment to arrive at your address. A shipping confirmation email will be sent to your email once the order has shipped.

You can change the order before we send you shipping confirmation email. If an order has already been shipped, the order cannot be changed and you can use the Return Policy after delivery.

You can track your order and shipping & handling information on your account if you have registered on our site. If you haven't registered, you can also track your order here with your order number. For more shipping information, send an email to support@greenvel.net. We will get back to you in 24 hours.



Kindly Notes:

1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.

3. It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of DHL, FedEx or other any shipping service provider.

6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive the item you are attempting to return. For more information please review our Return Policy.