Warranty

1. 30-Days Money Back: For 30 days after the date of purchase, return your Undamaged / Unused product and receive a refund.
2. 2-year Warranty: We offer 2-year warranty for our products.

Warranty and Replacement:
The warranty is registered automatically when the initial purchasers orders and then receives the product from our online shop and applies to the initial purchaser only.

If a defect arises during the Warranty Period, Company will offer options:
1. Send the new parts to replace the defective parts. Most of the parts are fairly easy to replace.
2. Exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability.

FOR WARRANTY REPAIRS, HERE ARE THE PROCESSES:

1. Contact our support team via email support@greenvel.net to provide your order No and detail information of the defectiveness, some photos or a short 15 seconds video will be helpful. A pre-paid return label will be provided to you via email once the case of warranty is confirmed. (Kindly keep in mind: our tech support bases on the information you provide with us and according to our best experiences and knowledge with the product to diagnose the issue to determine the issue, the better information you could provide, the quicker the process can be)

Tip: Greenvel will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

2. Once the products are received and fixed, you will receive an email detailing the warranty service along with the return shipment's tracking number.

Frame issues that are excluded from this warranty include but are not limited to:

This warranty excludes normal depletion of consumable parts (grip tape, wheels & bearings) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by GreenForward;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Greenvel with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & owner Manual;

Manufacturer's warranty applies exclusively to new complete products purchased from Greenvel Store and our authorized retailers. The products purchased elsewhere(unauthorized re-seller), used condition, or second-hand are NOT covered under our standard warranty. Greenvel Store reserves the final right to explain the details of the above policy.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@greenvel.net. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@greenvel.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Kindly Notice:
Due to differences in specifications in different regions, the color and appearance of the actual product may be different from the displayed effect.
Due to differences in camera equipment and display equipment, the color and appearance of the actual product may be different from the displayed effect.
The charging time and battery life are related to the local voltage, temperature, connected devices, etc. The actual usage may be different from the displayed effect.
The above are not product defects or quality problems. We generally do not accept the above as a reason for a refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at support@greenvel.net.